This Shipping & Delivery Policy applies to orders placed with Dilliprints, a printing brand by SalesHub Retail.
1. Order Processing
Order processing starts after token payment/order confirmation and after the customer provides all required details, files, and design instructions.
For orders that require design approval, printing will begin only after the customer approves the final design.
2. Estimated Production Timeline
Production timelines depend on the product type, quantity, finishing, design approval, workload, and order complexity.
Products with special finishing such as UV, gold foiling, velvet lamination, rounded corners, die-cut shapes, 500 GSM cards, or 800 GSM cards may require additional production time.
Any timeline shared by Dilliprints is an estimate and not a guaranteed delivery date unless specifically confirmed in writing.
3. Customer Delay
If the customer delays providing details, files, payment confirmation, design approval, address confirmation, or response to our team, the order timeline will also be delayed.
Dilliprints will not be responsible for delays caused by late customer response or incomplete customer information.
4. Printing and Finishing Time
Printing and finishing time may vary depending on order quantity, design readiness, selected card type, production queue, and finishing process.
Special finishing such as UV, gold foiling, lamination, cutting, rounded corners, and die-cut work may require more time than standard visiting cards.
5. Dispatch
Once the order is printed, finished, checked, and packed, it will be dispatched through a courier or delivery partner selected by Dilliprints.
Dispatch details may be shared with the customer through WhatsApp, SMS, email, or order tracking page, depending on availability.
6. Delivery Timeline
Delivery timelines depend on the customer’s location, courier partner, dispatch date, service availability, weather, holidays, and courier network conditions.
After dispatch, delivery is handled by the courier or delivery partner. Dilliprints will support the customer with tracking details where available, but courier delays are not fully under our control.
7. Delivery Address
The customer must provide a complete and correct delivery address, including name, phone number, house/shop/office number, street, area, city, state, and PIN code.
Dilliprints will not be responsible for failed delivery, delay, return, or extra charges due to incorrect address, wrong phone number, unavailable customer, incomplete delivery details, or customer refusal to accept delivery.
8. Delivery Charges
Delivery charges may vary based on location, order size, courier partner, delivery speed, and packaging requirements.
Delivery charges may be added separately unless clearly included in the product price.
9. Package Checking
Customers are advised to check the package at the time of delivery. If the package appears damaged, torn, wet, opened, or tampered with, the customer should take photos and videos before opening it.
10. Damaged Package or Product
If the customer receives a damaged package or damaged product, the issue must be reported within 24 hours of delivery.
The customer must share clear photos and videos of:
- Outer package
- Shipping label
- Inner packaging
- Damaged product
- Complete order received
Claims without proper photos or videos may not be accepted.
11. Missing or Wrong Product Claim
Any claim related to missing products, wrong products, or incomplete order must be reported within 24 hours of delivery with clear photos and videos.
Claims reported after this period may not be accepted.
12. Delay Due to External Reasons
Dilliprints will not be responsible for delays caused by courier issues, weather conditions, strikes, public holidays, transport restrictions, natural events, incorrect address, customer unavailability, or other circumstances beyond our control.
13. Order Tracking
Where available, customers may track their order using the order code or courier tracking details shared by Dilliprints.
Tracking updates may not appear immediately and may depend on the courier partner’s system.
14. Contact for Delivery Support
For delivery-related support, please contact us with your order code:
- Brand: Dilliprints
- Company: SalesHub Retail
- Email: support@dilliprints.com
- Phone / WhatsApp: +91 98998 87456
Last Updated: 23 December 2025