At Dilliprints, a printing brand by SalesHub Retail, we respect your privacy and are committed to protecting the information you share with us while using our website, placing an order, making a token payment, contacting us on WhatsApp, or requesting design and printing support.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.
1. Information We Collect
We may collect the following information when you use our website or services:
- Your name
- Mobile number
- WhatsApp number
- Email address
- Business name
- Delivery address
- Order details
- Product requirements
- Uploaded design files, logos, references, or artwork
- Payment confirmation details
- Order code and order tracking information
- Messages or instructions shared with our team
2. Why We Collect Your Information
We collect your information to provide printing-related services and customer support. Your information may be used for:
- Creating and managing your order
- Generating and verifying your order code
- Coordinating design work
- Sharing design previews for approval
- Processing token payment confirmation
- Printing and dispatching your order
- Providing order tracking updates
- Contacting you on WhatsApp, phone, SMS, or email
- Resolving customer support queries
- Improving our website and services
3. Design Files and Uploaded Content
Customers may upload logos, visiting card details, design references, images, artwork, or other files for printing and design purposes. These files are used only for preparing, reviewing, printing, and completing the customer’s order.
You are responsible for ensuring that you have the right to use any logo, image, brand name, design, or content shared with us for printing.
4. Payment Information
Dilliprints may collect payment confirmation details such as payment status, transaction reference, payment amount, and order confirmation status.
We do not intentionally store sensitive card, UPI PIN, banking password, or full payment credential details on our website.
Payments may be processed through third-party payment service providers. Their own privacy policies and security practices may apply.
5. How We Share Information
We do not sell your personal information. Your information may be shared only when required for completing your order or providing service, such as with:
- Our internal order management team
- Designers working on your order
- Printing and production team
- Courier or delivery partners
- Payment service providers
- Technology service providers used to operate the website
- Legal or government authorities, if required by law
6. WhatsApp, Phone, SMS and Email Communication
By placing an order, submitting a form, making a payment, or contacting us, you agree that Dilliprints may contact you through WhatsApp, phone call, SMS, or email for order updates, design approval, payment confirmation, dispatch details, delivery updates, and customer support.
7. Cookies and Website Usage
Our website may use cookies or similar technologies to improve user experience, remember preferences, understand website performance, and support basic website functionality.
You may control cookies through your browser settings. However, disabling cookies may affect some website features.
8. Data Security
We take reasonable steps to protect customer information, uploaded files, and order details from unauthorized access, misuse, loss, or disclosure. However, no website or online system can be guaranteed to be completely secure.
9. Data Retention
We may keep your order details, design files, payment confirmation, and communication records for business, accounting, support, and legal purposes. Files may be removed or archived after the order is completed, depending on our storage policy.
10. Customer Rights
You may contact us to request access, correction, or deletion of your personal information, subject to business, legal, accounting, and order-related requirements.
11. Third-Party Links
Our website may contain links to WhatsApp, payment gateways, courier tracking websites, or other third-party services. Dilliprints is not responsible for the privacy practices of third-party websites or platforms.
12. Children’s Privacy
Our services are intended for business and general customer use. We do not knowingly collect personal data from children. If such information is shared accidentally, please contact us so we can review and take suitable action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
14. Contact Us
For privacy-related questions, please contact us:
- Brand: Dilliprints
- Company: SalesHub Retail
- Email: support@dilliprints.com
- Phone / WhatsApp: +91 98998 87456
- Address: 250/4 Block M 1st Sangam Vihar New Delhi 110080
Last Updated: 23 December 2025